Business Workspace Deactivated — 48-Month Promo Plan, Payment Current, No Warning — Reactivation Forces New Purchase

Hi OpenAI Support team,

My ChatGPT Business workspace was suddenly deactivated around June 25-24, 2026, with no email notification and no reason given.

My account details:

• Plan: ChatGPT Business, 2 seats, 48-month promotional plan
• Region: Australia
• Last auto-renewal: June 17, 2026 — payment was SUCCESSFUL
• No seat changes, no failed payments, no usage policy violations

When I try to reactivate the workspace:

• The reactivation button takes me to a NEW PURCHASE flow instead of restoring my existing paid subscription
• Codex returns: 402 Payment Required, code “deactivated_workspace”
• Request ID: 7a786652-27f4-40a6-bef4-15cda5317385
• CF Ray: a111ca40bf27e356-NRT

This appears to be the SAME billing backend corruption affecting multiple Business workspaces since mid-June (see threads 1384396, 1383994, 1384578). This is NOT a bank/payment method issue — the payment went through successfully.

What I need:

1. Restore the existing 48-month promotional subscription (NOT a new purchase)
2. A billing engineer to fix the corrupted workspace billing state
3. Confirmation that my workspace data and promo pricing will be preserved

Thank you.