{
  "$type": "site.standard.document",
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  "path": "/t/business-workspace-deactivated-48-month-promo-plan-payment-current-no-warning-reactivation-forces-new-purchase/1384711#post_1",
  "publishedAt": "2026-06-25T09:05:37.000Z",
  "site": "https://community.openai.com",
  "textContent": "Hi OpenAI Support team,\n\nMy ChatGPT Business workspace was suddenly deactivated around June 25-24, 2026, with no email notification and no reason given.\n\nMy account details:\n\n  * Plan: ChatGPT Business, 2 seats, 48-month promotional plan\n  * Region: Australia\n  * Last auto-renewal: June 17, 2026 — payment was SUCCESSFUL\n  * No seat changes, no failed payments, no usage policy violations\n\n\n\nWhen I try to reactivate the workspace:\n\n  * The reactivation button takes me to a NEW PURCHASE flow instead of restoring my existing paid subscription\n  * Codex returns: 402 Payment Required, code “deactivated_workspace”\n  * Request ID: 7a786652-27f4-40a6-bef4-15cda5317385\n  * CF Ray: a111ca40bf27e356-NRT\n\n\n\nThis appears to be the SAME billing backend corruption affecting multiple Business workspaces since mid-June (see threads 1384396, 1383994, 1384578). This is NOT a bank/payment method issue — the payment went through successfully.\n\nWhat I need:\n\n  1. Restore the existing 48-month promotional subscription (NOT a new purchase)\n  2. A billing engineer to fix the corrupted workspace billing state\n  3. Confirmation that my workspace data and promo pricing will be preserved\n\n\n\nThank you.",
  "title": "Business Workspace Deactivated — 48-Month Promo Plan, Payment Current, No Warning — Reactivation Forces New Purchase"
}