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Unable to add payment method for API credits – Billing address validation errors with UAE cards

OpenAI Developer Community June 7, 2026
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Thanks for clarifying. In my opinion this should be looked by the Support, since it may be a payment-form/address-parsing issue. I’d recommend opening a Support case by emailing them support@openai.com and including: * screenshot of the Payment Method form fields shown * screenshot of the exact validation error after submitting * country/region selected * card issuer country * confirmation that this happens with multiple UAE-issued cards I’d avoid posting private address/card details publicly as in here at the forum. Sometimes someone from Support may reply in a thread and ask for the case ID if they need to follow up internally. I can’t promise that will happen, since I’m only another user here, but I just wanted to mention the usual routine and no private details will never be asked to share here.

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