Unable to add payment method for API credits – Billing address validation errors with UAE cards
OpenAI Developer Community
June 7, 2026
Thanks for clarifying.
In my opinion this should be looked by the Support, since it may be a payment-form/address-parsing issue.
I’d recommend opening a Support case by emailing them support@openai.com and including:
* screenshot of the Payment Method form fields shown
* screenshot of the exact validation error after submitting
* country/region selected
* card issuer country
* confirmation that this happens with multiple UAE-issued cards
I’d avoid posting private address/card details publicly as in here at the forum.
Sometimes someone from Support may reply in a thread and ask for the case ID if they need to follow up internally. I can’t promise that will happen, since I’m only another user here, but I just wanted to mention the usual routine and no private details will never be asked to share here.
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