Subscription Cancelled Immediately. PLS HELP

Hello, and thank you for your response the case number is 09658541, I know the case just happened yesterday and may be impossible to solve immediately but I would highly appreciate eitherway that i get back my account subscription (5x pro = remaining non refunded value) or just the refund for the remaining money I used to upgrade from plus to 5x so I can just resubscribe it. For the usage i have yestereday I dont mind too that they can deduct it with the current amount thats still not refunded. I am willing to pay the refunded amount again to fulfill the pro 20x as I do need the subscription too, right now my chatgpt is at free and unable to do something with it, It was already acknowledge by someone on the support team, that there were 2 transactions within the day and one is refunded and one is under review, and would just appreciate it if someone can help me through this as I do need the account. Thanks, Miguel