Completed verification is not recognized by app review

Hi casey-chow,

Thanks for looking into this. I wanted to share my situation as well, as I am currently blocked by the exact same issue.

I have already completed and passed my individual verification , and I have successfully submitted multiple apps that were reviewed and approved by OpenAI in the past.

However, right now, regardless of whether I try to submit using my Individual account (which is verified) or Business account (unverified), the system constantly throws the error prompt asking me to complete verification. As a result, I am completely locked out from submitting any new updates or apps, which has severely disrupted my production deployment.

This is definitely not an isolated case. As you can see in the forum, many other developers have been hitting this same bug repeatedly over the past few months.

Could the platform team please take a closer look and permanently resolve this verification synchronization bug? It’s a huge bottleneck for us.

Thanks for your help!