Day 9: Pro subscriber locked out — chargeback initiated, still willing to resolve (Case 08894351)

This is a continuation of my previous posts on this issue (both auto-closed after 24 hours).

Day 9 — still locked out. No resolution. No ETA.

@OpenAI_Support Thank you for your reply on the Day 6 post, Smith. You mentioned informing the specialized team to review my case with high priority. However, it has now been 4 days since that reply, and I have received no update from the specialized team — not via email, not via this forum.

To be specific about what remains unanswered:

1. I asked twice for a concrete ETA. Neither request received one.
2. I asked for confirmation that engineering received the HAR file and request IDs. No confirmation.

Meanwhile, the facts have not changed:

• The HAR file I provided on May 19 confirms HTTP 500 on POST /api/accounts/mfa/verify with error code get_chatgpt_account_error
• This is a server-side account record issue that requires engineering intervention
• No client-side action can resolve it
• platform.openai.com continues to work with the same credentials

I stated in my May 20 email that I would initiate a chargeback if no resolution or timeline was provided within 24 hours. That deadline passed on May 21. I have now begun the dispute process with my payment provider for the billing period during which service has been unavailable.

I want to be clear: I would prefer to resolve this directly. If the account is restored, I am happy to withdraw the dispute. But 9 days without access to a $200/month service — with 28+ support messages, 5 case numbers, and conclusive server-side evidence provided — is not a reasonable outcome.

Case: 08894351 Account ID: 041be4ba-b157-4af9-8493-a5330c645d8e