Pro subscriber locked out 4 days — server-side auth failure, support unresponsive

I’ve been unable to log into ChatGPT or Codex for 4 days on a Pro plan ($200/month). platform.openai.com works fine with the same account — the failure is specific to the chatgpt.com authentication path.

What happens:

1. Go to chatgpt.com → Click Log in → Continue with Google
2. Google OAuth completes successfully (email, 2FA, authorization code issued)
3. Google redirects to auth.openai.com/api/accounts/callback/google
4. OpenAI’s callback handler fails → redirects to /api/auth/error

What I’ve ruled out:

• Tested in Safari, Chrome, fresh Chromium profile (zero cache/cookies)
• Tested on macOS and iOS
• Tested on home network and mobile hotspot
• Tested every auth method (Google, email/password, passkey, email code)
• Tested Codex CLI --device-auth (no browser involved at all)
• All VPNs/proxies/DNS filters verified inactive
• All fail identically. platform.openai.com works every time.

Support timeline:

• May 15: Initial report
• May 16: AI triage suggests clearing cookies (already done)
• May 17: Joshua (human agent) suggests iOS-specific fixes for a cross-platform issue
• May 17: I exclude every suggestion, provide screen recording, demand engineering escalation
• May 17-19: 48+ hours silence

4 case numbers (08894351, 08926096, 08927066, 08927067). 15+ emails sent. No engineering involvement.

My theory: The “Advanced Account Security” feature rollout (May 1-4) may have left my account in an inconsistent auth state. My last successful chatgpt.com login was May 4 — the exact overlap.

Has anyone else experienced this? Any OpenAI staff able to route this to the auth/identity team?

Account: mikhail.hani@gmail.com Account ID: 041be4ba-b157-4af9-8493-a5330c645d8e