{
  "$type": "site.standard.document",
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  "path": "/t/pro-subscriber-locked-out-4-days-server-side-auth-failure-support-unresponsive/1381249#post_1",
  "publishedAt": "2026-05-19T00:01:15.000Z",
  "site": "https://community.openai.com",
  "tags": [
    "platform.openai.com",
    "chatgpt.com",
    "auth.openai.com/api/accounts/callback/google"
  ],
  "textContent": "I’ve been unable to log into ChatGPT or Codex for 4 days on a Pro plan ($200/month). platform.openai.com works fine with the same account — the failure is specific to the chatgpt.com authentication path.\n\n**What happens:**\n\n  1. Go to chatgpt.com → Click Log in → Continue with Google\n  2. Google OAuth completes successfully (email, 2FA, authorization code issued)\n  3. Google redirects to auth.openai.com/api/accounts/callback/google\n  4. OpenAI’s callback handler fails → redirects to /api/auth/error\n\n\n\n**What I’ve ruled out:**\n\n  * Tested in Safari, Chrome, fresh Chromium profile (zero cache/cookies)\n  * Tested on macOS and iOS\n  * Tested on home network and mobile hotspot\n  * Tested every auth method (Google, email/password, passkey, email code)\n  * Tested Codex CLI --device-auth (no browser involved at all)\n  * All VPNs/proxies/DNS filters verified inactive\n  * All fail identically. platform.openai.com works every time.\n\n\n\n**Support timeline:**\n\n  * May 15: Initial report\n  * May 16: AI triage suggests clearing cookies (already done)\n  * May 17: Joshua (human agent) suggests iOS-specific fixes for a cross-platform issue\n  * May 17: I exclude every suggestion, provide screen recording, demand engineering escalation\n  * May 17-19: 48+ hours silence\n\n\n\n4 case numbers (08894351, 08926096, 08927066, 08927067). 15+ emails sent. No engineering involvement.\n\n**My theory:** The “Advanced Account Security” feature rollout (May 1-4) may have left my account in an inconsistent auth state. My last successful chatgpt.com login was May 4 — the exact overlap.\n\nHas anyone else experienced this? Any OpenAI staff able to route this to the auth/identity team?\n\nAccount: mikhail.hani@gmail.com\nAccount ID: 041be4ba-b157-4af9-8493-a5330c645d8e",
  "title": "Pro subscriber locked out 4 days — server-side auth failure, support unresponsive"
}