Where can we go to get customer support?

I have an issue that’s been ongoing for weeks, as documented here The Batch API Decided to Make Hundreds of Requests That I Didn't Request. What's Up? - #13 by jgard . I know the usual way to contact customer support, but from what I’ve seen with other companies that are similarly unresponsive to customers’ issues, it often takes some publicity or some back channel communications to actually be heard and find resolution. Does anyone here know some of the best ways? Are there discord channels I should be joining, reddit posts that are likely to catch the eye of someone who’ll be able to help, twitter accounts I should try messaging, or perhaps even someone here who could help? I should add that it’s not that I’m unhappy with the answers that customer support has given me so far, it’s rather that they are not answering my questions and seem unwilling to say whether or not I will be getting the charge taken off of my account. If they just straight up told me I’ll not get the charge taken off, then I’ll go ahead and eat the cost (and, of course, tell everyone I can to not trust the Batch API, cancel their batch jobs immediately if something looks fishy because the FAQ is misleading or flat out wrong about what they’ll charge you).