Where can we go to get customer support?

jgard:

Should I start a new post and hope a different Open AI Support account user notices me?

I would not because for a human it is much easier to keep track of eveything in one topic or line of communiation.

Honestly, I do not even know if the replies using OpenAI_Support in your related thread are bots or real users. I do know some of the users of that account are real people and are OpenAI staff.