App submission blocked despite approved verification
OpenAI Developer Community
May 15, 2026
Hi everyone,
I’m trying to resubmit my ChatGPT app after a previous rejection, but the submission form is blocking me with this error:
“Individual verification is not complete. Please verify as a business before submitting.”
The confusing part is that my Organization Settings already show verification as approved. Under Verifications, I can see:
* Individual: Approved
* Business: Stars In Hands Gift Studio is preverified for app submission, Approved
In the app submission form, I selected Business, and the Developer field matches the verified organization name exactly: Stars In Hands Gift Studio.
There is no option on the verification page to reverify or refresh the verification status.
Has anyone else seen this issue? Is there a way to refresh the app submission verification state, or should I create a new app submission/version under the same verified organization?
Thanks.
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