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Request for Assistance in Checking Current App Status - Help center's AI response is not helping

OpenAI Developer Community May 15, 2026
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Our ChatGPT app was also rejected with a vague “mobile widget” reason. In our internal testing, we can reproduce a similar issue, but only on mobile: * Desktop client: the widget renders correctly on every call. * Mobile client: the first prompt after opening the app often returns a text-only response with no widget. If we send the exact same prompt again, the widget renders normally. This makes the issue look random, but in our case it seems related to the first invocation in a fresh mobile session. Our current guesses are: * Widget metadata may not be attached to the first streaming response on mobile. * There may be a cold-start or session-initialization race condition in the mobile client. * The mobile client may be stricter than desktop about the response format required to render the widget. Has anyone else seen this “first call no widget, second call works” behavior on mobile? Also, does the OpenAI review team test apps with a fresh mobile session each time? If so, that could consistently trigger this issue during review. It would be very helpful to get guidance from OpenAI on the following: * The exact mobile client and OS version used during review * Whether there is a recommended pattern to ensure the widget renders on the first call * Whether developers can request logs showing what the reviewer’s client actually received Thanks!

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