Request for Assistance in Checking Current App Status - Help center's AI response is not helping

Original Post: Request for Assistance in Checking Current App Status - Help center's AI response is not helping

Dear OpenAI Staff,

I am currently experiencing difficulties due to a miscommunication during the review process, and I feel stuck.

A new case was opened after I posted the above message last week.

I have already sent screen recordings showing that our app did not fail any mobile test cases on our end.

However, the automated replies keep asking me to reproduce the mobile widget failure, even though we have not been able to reproduce the issue on our end.

I would sincerely appreciate assistance from a human staff member regarding this matter.

case number:08775685