Realtime API SIP inbound calls failing again before webhook dispatch
OpenAI Developer Community
May 13, 2026
We are seeing the same issue on our production voice service as well.
Our setup is also Twilio SIP → OpenAI Realtime API SIP endpoint.
Current symptoms:
* New SIP calls to the OpenAI Realtime SIP endpoint fail immediately.
* Twilio reports SIP 400 failures.
* The OpenAI webhook is not triggered.
* We do not receive the realtime.call.incoming event.
* Our accept flow is never reached.
* We have not made any relevant changes to our application code, Twilio settings, or OpenAI configuration.
On our side, the issue appears to have started around 2026-05-13 09:30 JST / 2026-05-13 00:30 UTC as well.
This looks like the same regression affecting Realtime API SIP ingress before webhook dispatch.
Any confirmation from the OpenAI team would be appreciated.
Discussion in the ATmosphere