Repeated Server Errors for Responses API

Welcome to the forum!

My advice from seeing this would be to do exactly what the error message suggests: contact OpenAI Support and include the request ID.

OpenAI Support may also respond here if they see the thread, but I think opening a support ticket would still be useful, since this involves Responses API + webhooks, repeated server errors, slow response times and many request IDs. Forum users can suggest general checks, but they cannot inspect the internal request traces.

Webhook docs, in case useful:

developers.openai.com

Webhooks | OpenAI API

When and if contacting Support, I’d include the request IDs, timestamps, model used, whether this only happens with webhook/background Responses, approximate failure rate and any relevant webhook logs/status codes from your side.

I also checked OpenAI’s status page and currently I only see an incident listed for ChatGPT and Codex, not APIs:

OpenAI Status

OpenAI Status

Latest service status for OpenAI

So if this is happening repeatedly with Responses API + webhooks, I’d still recommend opening a support ticket with the request IDs so Support can trace the requests internally.