API Account Deactivated During Verification – Case #05071450

Hello team, I’m seeking guidance regarding Case #05071450. Our API account was deactivated while attempting to complete identity verification for publishing in the ChatGPT ecosystem. The verification required live camera capture of my driver’s license, which I could not complete at that moment due to hardware limitations. The account was deactivated shortly after. I have followed up multiple times since Dec 29 and was informed on Jan 28 that the case would be escalated, but I have not received further updates. We have submitted ABN and ID documents. The account also contains prepaid funds. Would appreciate guidance on how to proceed. Thank you.