Tuta Mail should not offer a free tier

I’ve seen people on reddit report constant issues especially with the free accounts. That enough was to get me to consider not buying their service and going with proton. The accessibility and use of free accounts DOES reflect on them poorly for people who are thinking of transferring to a paid account. Worse yet I see sometimes dismissive responses by Tuta on reddit (have you tried this login FAQ??) or blaming users for violating TOS when clearly it’s a pattern over at Tuta.