Tuta Mail should not offer a free tier

Providenci_Zulauf17:

I tried creating tuta mail account using the free tier for 3 months. Each time the account is locked and eventually closed.

Correct me if I’m wrong, but It seems to me that the issue comes down to how you created your Tuta account. If it’s with a a VPN and Tor, I am disappointed, but also not surprised that you are having these issues. In recent years, people have complained about how much harder it is to create a Proton account via Tor. My guess is, it is the same with more and more privacy services that don’t require a phone number for verification.

I have experienced a similar problem with MailFence. I have tried multiple times to create an account with a VPN on, and it won’t let me. It says my IP is banned and I should try later.

I have a free Tuta account that I created years ago, and that is still active. But today, it appears that unless you use a real IP and regular browser, some privacy services will flag your account, or even prevent you from creating one.

I don’t think that means Tuta should get rid of the free tier, though.

Clearly your issues are related to the fact that you are taking precautions while creating your account.