Human-Centric AI: Organisational Foundations for CX Success

XMGlobal Collaborative Webinar Series

Date: 21 May 2026 - Time TBC Format: Virtual

Key Learning Outcomes

• Frameworks for AI-driven organisational realignment and staff empowerment.
• Strategies to shift routine tasks to AI while focusing on relationships.
• Playbook for experience management foundations that drive loyalty.

Ideal for CX leaders and ops managers seeking sustainable AI adoption. Master the principles of creating a customer-centric organisation through strategic planning, change management, and effective organisational design. Build a strong foundation for success in experience management

About the Event Hosted by XMGlobal Collaborative (https://www.xmgc.org/), focusing on CX innovation and collaboration.

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