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  "description": "Master organisational foundations for people-centric transformation in CX. Learn principles of ethical AI integration and strategic change management to build lasting success.",
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  "publishedAt": "2026-03-18T13:24:34.000Z",
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  "textContent": "_XMGlobal Collaborative Webinar Series_\n\n**Date:** 21 May 2026 - Time TBC\n**Format:** Virtual\n\n**Key Learning Outcomes**\n\n  * Frameworks for AI-driven organisational realignment and staff empowerment.\n  * Strategies to shift routine tasks to AI while focusing on relationships.\n  * Playbook for experience management foundations that drive loyalty.\n\n\n\nIdeal for CX leaders and ops managers seeking sustainable AI adoption. Master the principles of creating a customer-centric organisation through strategic planning, change management, and effective organisational design. Build a strong foundation for success in experience management\n\n**About the Event**\nHosted by XMGlobal Collaborative (https://www.xmgc.org/), focusing on CX innovation and collaboration.\n\n**Get Involved**\nLearn more and hold the date, and learn more about the XM Global Collaborative Webinar series here. Join the Get AI community for free for more AI-CX programs, updates on events and resources.",
  "title": "Human-Centric AI: Organisational Foundations for CX Success",
  "updatedAt": "2026-03-18T13:33:27.304Z"
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