Burger King will use AI to check if employees say ‘please’ and ‘thank you’

submitted by UnderpantsWeevil to technology 523 points | 178 comments https://www.theverge.com/ai-artificial-intelligence/884911/burger-king-ai-assistant-patty The company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.” Managers can then ask the AI assistant how their location is performing on friendliness.