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  "description": "The Collect Diagnostics feature in Outlook Mobile and Outlook for Mac is renamed to Get Diagnostics, with diagnostic logs now routed through the Microsoft 365 diagnostics service instead of PowerLift. The rollout begins in June 2026, with no user workflow or admin changes required.",
  "path": "/m365-message-center/message/mc1308855/",
  "publishedAt": "2026-05-13T00:00:07.000Z",
  "site": "https://blog.tophhie.cloud",
  "tags": [
    "Outlook for iOS and Android in Exchange Online: FAQ | Microsoft Learn"
  ],
  "textContent": "**[Introduction]**\n\nWe’re updating the **Collect Diagnostics** feature name to **Get Diagnostics** for **Outlook Mobile** and **Outlook for Mac**. Along with this rename, diagnostic logs sent during support interactions will now be routed through the **Microsoft 365 diagnostics service** instead of the legacy PowerLift service. This change aligns Outlook with other Microsoft clients, simplifying support workflows and providing a more consistent diagnostics experience.\n\n**[When this will happen:]**\n\nGeneral Availability (Worldwide): Rollout will begin**** in **early June 2026** and is expected to complete by **late June 2026**.\n\n**How this affects your organization:**\n\n\n\n\n**Who is affected:**\n\n\n\n\n  * Organizations using **Outlook Mobile** (iOS and Android)\n  * Organizations using **Outlook for Mac**\n  * IT admins maintaining documentation referencing **Collect Diagnostics**\n\n\n\n**What will happen:**\n\n\n\n\n  * The feature name changes from **Collect Diagnostics** to **Get Diagnostics** in Outlook Mobile and Outlook for Mac.\n  * Diagnostic logs will be sent to the **Microsoft 365 diagnostics service** instead of the PowerLift service.\n  * There is **no change to user workflow or behavior** beyond the updated name.\n  * No admin configuration changes are required.\n  * The feature remains **enabled by default**.\n\n\n\n**What you can do to prepare:**\n\n  * Update internal documentation, training materials, and helpdesk scripts to reflect the new name **Get Diagnostics**.\n  * Review network allowlists:\n    * Outlook Mobile and Outlook for Mac will **no longer use** the***.acompli.net** endpoint for **Get Diagnostics**.\n    * The ***.acompli.net** endpoint is**still required** for:\n      * Outlook **Contact Support**\n      * Other Microsoft clients such as **Company Portal** and **Microsoft Authenticator**\n  * No other action is required if ***.acompli.net** is already allowlisted.\n\n\n\n**Learn more:** Outlook for iOS and Android in Exchange Online: FAQ | Microsoft Learn\n\n**Compliance considerations:**\n\n**Area**| **Explanation**\n---|---\nDoes the change alter how existing customer data is processed or accessed?| Diagnostic logs from Outlook Mobile and Outlook for Mac are now routed to the Microsoft 365 diagnostics service instead of the PowerLift service. The data type remains the same; only the backend service changes.",
  "title": "MC1308855: Collect Diagnostics change to Get Diagnostics for Outlook Mobile and Mac",
  "updatedAt": "2026-05-13T00:00:07.876Z"
}