{
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  "description": "We are announcing the ability to include knowledge citations in agent-drafted resolution emails in Dynamics 365 Customer Service. This feature will reach general availability on May 31, 2026.\n\nHow does this affect me?\nWith this feature, when Case Management Agent drafts a case-resolution email, it will automatically include references to knowledge articles used.\n\nWhat action do I need to take?\nThis message is for awareness, and no action is required.",
  "path": "/m365-message-center/message/mc1296260/",
  "publishedAt": "2026-05-01T00:00:07.000Z",
  "site": "https://blog.tophhie.cloud",
  "textContent": "We are announcing the ability to include knowledge citations in agent-drafted resolution emails in Dynamics 365 Customer Service. This feature will reach general availability on May 31, 2026.\n\n**How does this affect me?**\nWith this feature, when Case Management Agent drafts a case-resolution email, it will automatically include references to knowledge articles used.\n\n**What action do I need to take?**\nThis message is for awareness, and no action is required.",
  "title": "MC1296260: Dynamics 365 Customer Service – Add knowledge citations to case resolution",
  "updatedAt": "2026-05-01T00:00:07.435Z"
}