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  "description": "Password resets via Teams Pro Management Portal may cause Teams Rooms devices to fail sign-in due to a forced password change prompt they cannot complete, leaving devices in a CannotSignIn state. Avoid resetting these passwords in PMP and manually remediate affected devices if needed.",
  "path": "/m365-message-center/message/mc1290834/",
  "publishedAt": "2026-04-25T00:00:06.000Z",
  "site": "https://blog.tophhie.cloud",
  "textContent": "**[Introduction]**\n\nWe're investigating an issue where password resets performed in the **Teams Pro Management Portal (PMP)** may cause Teams Rooms devices to fail sign-in. A recent change in password reset behavior is the likely root cause and may prevent Teams Rooms devices from completing sign-in.\n\n\n\n\n**[How this affects your organization:]**\n\n**Who is affected:**\n\n  * Organizations using Teams **Pro Management Portal (PMP)** to manage Teams Rooms resource accounts\n\n\n\n**What will happen:**\n\n  * Password resets initiated in PMP may trigger a **change password at next sign-in** requirement on the account.\n  * Teams Rooms devices cannot complete interactive password change prompts.\n  * Affected devices enter a **CannotSignIn** state.\n  * Devices may remain signed out without automatic recovery until manually remediated.\n  * This issue primarily affects Teams Rooms resource accounts.\n\n\n\n**[What you can do to prepare:]**\n\n  * **Avoid resetting Teams Rooms resource account passwords through the Pro Management Portal.**\n  * If a password reset is required:\n    * Verify device sign-in immediately after the reset\n    * Manually remediate any devices that remain in a signed-out state\n  * Inform your helpdesk or support teams of this issue to reduce troubleshooting time\n\n\n\nIf you experience issues, contact Microsoft Support.",
  "title": "MC1290834: Teams Rooms sign-in failures after password reset from Pro Management Portal",
  "updatedAt": "2026-04-25T00:00:06.210Z"
}