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  "description": "Microsoft Teams will rename Live chat to Customer Connect starting late April 2026, completing by May 2026. This is a name change only, with no functional or configuration changes. Existing teams remain unchanged; new users will see Customer Connect. No action is required, but updating documentat...",
  "path": "/m365-message-center/message/mc1287369/",
  "publishedAt": "2026-04-22T00:00:07.000Z",
  "site": "https://blog.tophhie.cloud",
  "tags": [
    "Set up and manage live chat | Microsoft Teams | Microsoft Learn"
  ],
  "textContent": "**[Introduction]**\n\nLive chat in _Microsoft Teams_ enables small and medium businesses to connect with customers through a chat widget embedded on their websites. Website visitors can chat directly with business employees, who receive and manage these conversations in _Teams_. Transcripts from live chats are stored in a central team and channel, which organizations can use for ticket management and follow‑up.\n\nTo better align the feature name with how customers use it, Microsoft **will rename** **Live chat** to**Customer Connect**. This is a name change only; there are no functional or behavioral changes.\n\n**[When this will happen]**\n\n**General Availability (Worldwide):** We will begin rolling out this change in**late April 2026** and expect to complete the rollout by the **end of May 2026**.\n\n**[How this affects your organization]**\n\n_Who is affected_\n\n  * Microsoft 365 tenants that use Live chat in _Microsoft Teams_\n  * Teams administrators who manage Live chat settings\n  * Users who support customers through Live chat conversations in _Teams_\n\n\n\n _What will happen_\n\n  * **Live chat** will be renamed to **Customer Connect** across:\n    * Teams admin settings\n    * In‑product references\n    * Microsoft documentation\n  * There will be **no changes** to functionality, configuration, or data handling.\n  * If your organization **already uses Live chat** :\n    * Existing teams and channels created for Live chat **will not be renamed**.\n  * If your organization **begins** using this capability **after the name change** :\n    * The team and channel used to manage live chats **will be named Customer Connect**.\n  * The feature**will remain enabled and managed the same way** as before.\n\n\n\n**Learn more:** Set up and manage live chat | Microsoft Teams | Microsoft Learn\n\n**[What you can do to prepare]**\n\nNo action is required.\n\nYou may consider updating internal documentation or informing helpdesk and support staff of the new**Customer Connect** name to reduce potential confusion.\n\n**[Compliance considerations]**\n\nNo compliance considerations identified. Review as appropriate for your organization.",
  "title": "MC1287369: Microsoft Teams: Live chat will be renamed to Customer Connect",
  "updatedAt": "2026-04-22T00:00:07.465Z"
}