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  "description": "We are announcing the ability to use preview dial for high-value proactive engagements in Dynamics 365 Contact Center. This feature will reach general availability on March 31, 2026.\n\nHow does this affect me?\nThis feature enables administrators to create service representative-led proactive engagements with preview dialing to support high-value customer interactions that require personalized support.\n\nIn the Copilot Service admin center, administrators and journey authors can:\n\n * Specify if the",
  "path": "/m365-message-center/message/mc1239678/",
  "publishedAt": "2026-02-27T01:00:17.000Z",
  "site": "https://blog.tophhie.cloud",
  "textContent": "We are announcing the ability to use preview dial for high-value proactive engagements in Dynamics 365 Contact Center. This feature will reach general availability on March 31, 2026.\n\n**How does this affect me?**\nThis feature enables administrators to create service representative-led proactive engagements with preview dialing to support high-value customer interactions that require personalized support.\n\nIn the Copilot Service admin center, administrators and journey authors can:\n\n  * Specify if the preview dial needs to be started automatically and specify the time allowed for the representative to review the details before the call starts automatically.\n  * Allow the representative to choose the best number to dial from the contact phone numbers list.\n\n\n\n**What action do I need to take?**\nThis message is for awareness, and no action is required.\n\nIf you would like more information on this feature, please visit [Use preview dial for high-value proactive engagements]( https://aka.ms/14034/use-preview-dial-high-value-proactive-engagements ).",
  "title": "MC1239678: Dynamics 365 Contact Center - Use preview dial for high-value proactive engagements",
  "updatedAt": "2026-02-27T01:00:17.940Z"
}