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  "description": "We are announcing the ability to set a custom voice for voice agents in Dynamics 365 Contact Center. This feature will reach general availability on February 27, 2026.\n\nHow does this affect me?\nWith this feature, you can set a custom voice for your voice agents. After gaining approval through Microsoft's Responsible AI practices and building a custom voice model, you can then integrate with Dynamics 365 Contact Center.\n\nNavigate to Channels > Custom AI Voices > + Connect Custom Voice.\n\nYou will ",
  "path": "/m365-message-center/message/mc1231135/",
  "publishedAt": "2026-02-13T01:00:14.000Z",
  "site": "https://blog.tophhie.cloud",
  "tags": [
    "building a custom voice model"
  ],
  "textContent": "We are announcing the ability to set a custom voice for voice agents in Dynamics 365 Contact Center. This feature will reach general availability on February 27, 2026.\n\n**How does this affect me?**\nWith this feature, you can set a custom voice for your voice agents. After gaining approval through Microsoft's Responsible AI practices and building a custom voice model, you can then integrate with Dynamics 365 Contact Center.\n\nNavigate to Channels > Custom AI Voices > + Connect Custom Voice.\n\nYou will be prompted through a series of cascading drop-down boxes to select the speech resource and custom voice model to connect. Once connected, you can create a voice channel for self-service and use the custom voice.\n\n**What action do I need to take?**\nThis message is for awareness, and no action is required.",
  "title": "MC1231135: Dynamics 365 Contact Center - Set a custom voice for voice agents",
  "updatedAt": "2026-02-13T01:00:14.000Z"
}