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  "path": "/technology/artificial-intelligence/ai-agents-arent-cutting-it-in-customer-service",
  "publishedAt": "2026-05-18T05:00:00.000Z",
  "site": "https://www.itpro.com",
  "tags": [
    "Artificial Intelligence",
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  "textContent": "Three-quarters of companies have had to pause or halt deployments of AI agents in customer service",
  "title": "AI agents aren’t cutting it in customer service"
}