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  "path": "/technology/artificial-intelligence/how-welsh-councils-are-improving-services-with-microsoft-copilot",
  "publishedAt": "2026-05-15T07:00:00.000Z",
  "site": "https://www.itpro.com",
  "tags": [
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  "textContent": "AI use has reduced staff toil, improved customer service, and increased team collaboration at three Welsh councils",
  "title": "How Welsh councils are improving services with Microsoft Copilot"
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