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"path": "/technology/artificial-intelligence/how-welsh-councils-are-improving-services-with-microsoft-copilot",
"publishedAt": "2026-05-15T07:00:00.000Z",
"site": "https://www.itpro.com",
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"textContent": "AI use has reduced staff toil, improved customer service, and increased team collaboration at three Welsh councils",
"title": "How Welsh councils are improving services with Microsoft Copilot"
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