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  "path": "/technology/artificial-intelligence/your-customers-arent-keen-on-that-customer-service-chatbot-you-introduced-heres-why",
  "publishedAt": "2026-02-26T10:30:00.000Z",
  "site": "https://www.itpro.com",
  "tags": [
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  "textContent": "Consumers still prefer interacting with real people, not clunky chatbots",
  "title": "Your customers aren’t keen on that customer service chatbot you introduced – here's why",
  "updatedAt": "2026-02-26T10:17:45.000Z"
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