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  "path": "/incidents/cl0t5w4m580q",
  "publishedAt": "2026-02-26T16:00:00.000Z",
  "site": "https://status.atlantic.net",
  "textContent": "**THIS IS A SCHEDULED EVENT Feb 26, 11:00 - 17:00 EST**\n\nFeb 23, 09:07 EST\n**Scheduled** - Dear Valued Customer,\n\nWe are writing to inform you of an upcoming maintenance window that may affect services in the Singapore area. This work is being conducted by our upstream provider and is necessary to support ongoing infrastructure requirements.\n\nMaintenance Summary:\n• Change Type: Upstream Carrier Maintenance\n• Scheduled Start: Friday, February 27, 2026, 00:00 AM SGT\n• Scheduled End: Friday, February 27, 2026, 06:00 AM SGT\n• Location/Scope: SIN/Cloud Services & Dedicated Internet Access\n• Expected Impact: As we will be switching to our secondary carrier during this maintenance, you may experience brief periods of packet loss to your services near the beginning and end of the window as routes are updated.\n\nPurpose of Maintenance:\nAn upstream carrier will be performing maintenance on critical network infrastructure in the form of applying and activating software module upgrades on code running on the edge routers per the manufacturer's recommendations.\n\nCustomer Impact:\nDuring the maintenance window, customers in the Singapore region may observe:\n\n• Brief periods of packet loss near the beginning and end of the maintenance\n• Short-duration service interruptions, although these are not expected\n\nOur teams and provider partners will take every precaution to minimize impact and complete the work efficiently.\n\nCommunication Plan:\n• Live Status Updates – Visit https://status.atlantic.net/ for real-time information during the maintenance window.\n\nYour Next Steps:\nNo action is required at this time. If you observe any unexpected issues following the maintenance, please contact our support team for assistance:\n\nEmail: support@atlantic.net\nToll-Free: 1-888-618-DATA (3282)\nInternational: +1-321-206-3734\n\nWe appreciate your understanding and continued partnership as we work to maintain the quality and stability of your services.\n\nSincerely,\nThe Atlantic.Net Operations Team",
  "title": "SIN1 | Upstream Network Carrier Maintenance",
  "updatedAt": "2026-02-23T14:07:40.000Z"
}