{
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  "canonicalUrl": "https://rickymoorhouse.uk/blog/2011/2011-11-03-a-chat-with-vodafone",
  "path": "/blog/2011/2011-11-03-a-chat-with-vodafone",
  "publishedAt": "2011-11-03T12:54:22.000Z",
  "site": "at://did:plc:r53zv4vpzeihop3aliwyejlu/site.standard.publication/3mos5q3a7jf2w",
  "textContent": "The vodafone website doesn't seem to have any record of my data usage and is confused about how much I'm allowed (see screenshot below), so when I received a text from them saying I was near my limit (with no detail as to how close, just the price for going over) I decided to get in touch with them about it. \n\n[](http://rickymoorhouse.files.wordpress.com/2011/11/screen-shot-2011-11-03-at-15-36-38.png)\n\nHere's the full transcript from my online chat with them, with just my personal details removed:\n\n<blockquote>Ahmed: Hello, you're chatting with Ahmed, one of Vodafone's online customer service specialists.  May I take your full name and mobile number please?\n\nYou: Hi it's Ricky Moorhouse and the number is <REMOVED>\n\nAhmed: Hi Ricky\n\nAhmed: How are you today ?\n\nYou: Good thanks. \n\nYou: I don't seem to be able to check how much of my allowances I've used on my online Account on the vodafone website\n\nYou: and I just got a text saying I'm nearing my data limit so I wanted to get it sorted out so that I can see  \nbetter how much I'm using\n\nYou: Can you see what is causing this?\n\nAhmed: I will check now\n\nAhmed: Thank you for the information. Could you also please provide me with the first line of your address and post code?\n\nAhmed: and your date of birth please ?\n\nYou: <REMOVED>\n\nYou: <REMOVED>\n\nAhmed: Brilliant\n\nAhmed: I found here that up to yesterday\n\nAhmed: You used only 183MB\n\nAhmed: Not to worry\n\nAhmed: Your allowance is 250MB\n\nYou: ah ok \n\nYou: any idea why that doesn't show in my account online?\n\nAhmed: this what am working on now\n\nYou: ok thank you\n\nAhmed: Can you try to check that tab which is called unbilled usages\n\nYou: ok..just trying to get there it seems slow at the moment\n\nYou: so I'm on the My Bills page and there's the block saying what I've used since the last bill - is it the link \"See your usage since your last bill\" ?\n\nYou: ah then there is an unbilled usage tab\n\nYou: ok - that tells me how many minutes are used and remaining but no mention of data\n\nAhmed: ok\n\nAhmed: Is it showing on any other tab ?\n\nYou: for the previous bills it shows in the summary, but nothing for the unbilled/current period\n\nAhmed: ok, Do you have your mobile handy ? \n\nYou: yes\n\nAhmed: Great dial 44555\n\nAhmed: It is free\n\nAhmed: and tell me what you will have ?\n\nYou: options for inclusive minutes or account balance\n\nAhmed: that is what it says on the screen ?\n\nYou: no it was a voice menu\n\nYou: I went for balance and just got a text \n\nAhmed: ok check account balance\n\nAhmed: Super\n\nYou: that has the data usage in as you told me\n\nAhmed: What doe the text says ?\n\nAhmed: Great\n\nAhmed: Does that clarify the situation for you? \n\nYou: It gives me a way of getting the information so that's good - I was hoping to be able to use the website or the iPhone app - but if they're not going to work at least I can get the information\n\nAhmed: Am quite sure there is something on the web site keep looking\n\nAhmed: am sure you will find it\n\nAhmed: Is there anything else I can do for you today?\n\nYou: I will do, I have been looking every couple of weeks since signing up to vodafone but I could still discover it\n\nAhmed: Keep checking\n\nYou: ok\n\nAhmed: I hope you find it\n\nAhmed: Is there anything else I can do for you today?\n\nYou: Thank you</blockquote>\n\nUpdate 3rd Nov 3pm: Phoned Vodafone today about this and they suggested that I could find the total at the bottom of the unbilled calls section, but after 21 pages of bill it turned out there was no total. In the end they agreed that there was an issue so they've raised it with the technical team to look into and I should hear back within 3 working days - but they might have to delete my account in the process :O",
  "title": "A chat with Vodafone..."
}