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  "path": "/145132/va-sets-record-customer-satisfaction-memorial/",
  "publishedAt": "2026-02-20T14:30:00.000Z",
  "site": "https://news.va.gov",
  "tags": [
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  "textContent": "NCA earned the highest customer satisfaction score in 2025 by any public or private organization, according to American Customer Satisfaction Index.",
  "title": "VA sets new record for customer satisfaction in memorial services"
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