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  "path": "/t/ssl-not-working/119353#post_3",
  "publishedAt": "2026-06-19T17:43:49.000Z",
  "site": "https://forum.infinityfree.com",
  "tags": [
    "@Rachel127"
  ],
  "textContent": "Welcome to the forum, @Rachel127\n\nA “Privacy Error” (or “Your connection is not private”) usually means your browser is trying to connect via HTTPS, but the SSL certificate isn’t correctly installed, is expired, or isn’t being recognized by your browser.\n\nSince your site isn’t loading, please follow these steps to troubleshoot:\n\n**1. Check if the SSL is actually installed**\n\nGo to your **InfinityFree Client Area** , select your account, and go to the **SSL/TLS** section.\n\n  * Is there an active certificate listed there?\n\n  * If not, you need to “Request SSL Certificate” and complete the CNAME setup (follow the guide in the InfinityFree Knowledge Base).\n\n  * If one _is_ installed, make sure it is marked as “Active.” If it’s expired, click to renew it.\n\n\n\n\n**2. Try Incognito Mode or a Different Browser**\n\nBrowsers often cache old SSL data. Open your site in an **Incognito/Private window**. If it loads there, your browser is just holding onto an old, invalid SSL certificate from when the site wasn’t secure. Clearing your browser’s cache and cookies usually fixes this.\n\n**3. Check your Cloudflare settings (If applicable)**\n\nAre you using Cloudflare? If your Cloudflare SSL setting is set to “Full (Strict)” but you don’t have a valid certificate on the InfinityFree server, it will trigger this error. Try setting your Cloudflare SSL/TLS mode to “Flexible” temporarily to see if the site loads.\n\n**4. Check your Internet Provider**\n\nSometimes, local ISPs or security software can block connections to free hosting domains. Try accessing the site via a different network (like your phone’s mobile data with Wi-Fi turned off) or use a VPN. If it works on a different network, the issue is with your ISP/Local connection, not the hosting itself.\n\n**If none of the above works:**\n\nPlease share a screenshot of the specific error code you see (e.g., `ERR_SSL_PROTOCOL_ERROR` or `NET::ERR_CERT_COMMON_NAME_INVALID`). This helps the support team identify exactly where the handshake is failing!\n\n###",
  "title": "SSL not working"
}