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  "path": "/t/how-can-i-contact-support/118517#post_2",
  "publishedAt": "2026-05-06T17:39:54.000Z",
  "site": "https://forum.infinityfree.com",
  "tags": [
    "IFastNet",
    "Why Your Domain Redirects to suspended-domain.net",
    "Domains and DNS"
  ],
  "textContent": "Welcome to the forum\n\nThis forum is the main point for support for InfinityFree.\n\nHowever, since you’ve mentioned a suspension, there is very little we can do. Your options vary depending on the nature of the suspension. You can determin this by looking at the banner in your dashboard that looks like this:\n\n\nIf you’ve received a temporary (24 hour) suspension for hitting fair use limits (like CPU or Hits limits) then all you can do is wait out the suspension. There is nothing anyone here can do to help.\n\nIf you’ve been given a permeant suspension for breaking the terms and conditions (such as hosting illegal or adult content) then the banner will give you the option to contact support and raise a ticket to request reactivation or a backup. Be advised, in cases of serious abuse IFastNet (who provide the underlying infrastructure InfinityFree run’s on) may choose not to respond to your ticket.\n\nIf there is no banner, then there are other reasons this can happen and this post from admin should help:\n\nWhy Your Domain Redirects to suspended-domain.net Domains and DNS\n\n> Sometimes, your domain name may redirect to the website suspended-domain.net instead of showing your website. Contrary to what the domain implies, there are various reasons as to why your domain name may redirect to suspended-domain.net. In short: This happens if your browser is connecting to a website IP address, but there is no active website for your domain on the IP address. This article explains the different ways this can happen and how to fix each situation. What to Expect When Fixing …\n\nIf you’re not sure what the suspension banner means, feel free to share a screenshot of it and we can help",
  "title": "How can I contact support"
}