My website is showing some DNS problem

Dear InfinityFree Support Team,

I am writing to report an issue with my domain awasthikaushal.com.np, which is currently not working.

It has been more than 48 hours, and when I try to open the website, I receive the following error: “DNS address could not be found (DNS_PROBE_POSSIBLE).”

Additionally, in my hosting account dashboard, I see the message: “Your domain name is not pointing to our server. Your domain name does not have valid DNS records set up.”

I would like to clarify that I have not made any changes to the nameservers. They are still set as:

ns1.infinityfree.com

ns2.infinityfree.com

Given this situation, I would appreciate your help with the following:

Identifying the exact cause of the issue

Guidance on how to fix it

An estimated time required for resolution

Please let me know if any action is required from my side.

Thank you for your support.

Best regards,