Beware of Scam Advertisers

Yes, we would never ask you to pay to reactivate your account. This sounds like you clicked on a misleading ad. The ads you see come from Google’s marketplace. We don’t directly manage the ads they display, those are managed by Google and originate from many advertisers from all over the world. So the number of different ads that may be shown on our website is huge. But despite Google having supposedly pretty strict advertising policies, a lot of deceptive ads end up being displayed. I’m aware of the issue but my options to fully stop it are limited. I regularly review ads and block and report malicious ones, and I recently banned the entire Health category because it was mostly scam ads. But all of that only works after the fact. If you remember what the exact ad said, I can try to find it, block it and look for similar ads. Regarding the payment, all I can do is recommend to issue a chargeback through your bank. They are probably your best bet to get your money back.