New York families face maze to secure Medicaid-funded home care, secret shopper calls reveal

Obtaining home care for older adults with Medicaid can be a complex, multi-step process marked by delays and uncertainty, often resulting in long wait times, according to a new Weill Cornell Medicine study. Medicaid is a joint federal and state program that millions of Americans with limited income and resources depend on for free or low-cost health coverage, including the help needed to age at home.