Poll reveals millions of Americans consult AI before, after—and sometimes instead of—seeing a doctor

One in four U.S. adults—the equivalent of over 66 million Americans—report having used artificial intelligence tools or chatbots for physical or mental health care information or advice, according to new research released by the West Health-Gallup Center on Healthcare in America. Rather than replacing traditional care, more than half say they turn to AI to supplement their health care experiences, using the technology before or after seeing a doctor.