{
  "$type": "site.standard.document",
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  "path": "/t/hola-desde-mexico-como-puedo-tener-suscripcion-a-hugging-face-pro-no-me-da-la-opcion-no-se-realiza/175987#post_2",
  "publishedAt": "2026-05-16T08:02:26.000Z",
  "site": "https://discuss.huggingface.co",
  "tags": [
    "Cannot sign up for Pro - preparing payment stuck",
    "Cannot subscribe to Pro Account - prepare payment fails",
    "I cannot sign up for pro: Error: Failed to prepare payment",
    "Unable to purchase pro plan",
    "Pro subscription not activated after successful payment, no invoice in Billing",
    "Payment Processed but PRO Subscription Not Activated",
    "Money was cut out, but the Pro subscription is not activated",
    "Hugging Face Billing documentation"
  ],
  "textContent": "The surest way is to contact Hugging Face support via email. website@huggingface.co\nIt seems this is a fairly rare occurrence:\n\n* * *\n\n## LLM-assisted notes: Hugging Face Pro subscription / checkout failures\n\nI looked for similar public reports about Hugging Face Pro subscription failures. I did **not** find an official statement saying that Mexico is blocked from subscribing to Pro.\n\nWhat I did find is that there are several related failure patterns:\n\n  1. the Pro checkout does not start;\n  2. the page gets stuck while preparing payment;\n  3. the user sees a `Failed to prepare payment` error;\n  4. payment appears on the bank/card side, but Pro is not activated;\n  5. the Hugging Face Billing page shows no invoice even though the bank shows a pending or posted transaction;\n  6. some card-issuing countries or card types may have recurring-payment restrictions.\n\n\n\n## Similar public reports\n\n### 1. Checkout preparation gets stuck or fails\n\nThese look closest to a case where the Pro subscription flow itself does not properly start:\n\n  * Cannot sign up for Pro - preparing payment stuck\n  * Cannot subscribe to Pro Account - prepare payment fails\n  * I cannot sign up for pro: Error: Failed to prepare payment\n\n\n\nReported symptoms include:\n\n\n    Preparing payment, please wait...\n    Failed to prepare payment\n    Error: Failed to prepare payment\n\n\nThis suggests that at least some users are failing before a normal card-authentication or card-decline step.\n\n### 2. Pro payment setup fails from the website\n\nThere is also a Hugging Face Forum report where the user says the Pro payment page says it is setting up the payment, then fails:\n\n  * Unable to purchase pro plan\n\n\n\nThis sounds similar to a website checkout/session problem rather than a simple wrong-card-number problem.\n\n### 3. Payment appears to happen, but Pro is not activated\n\nThere are also reports where the bank/card side shows a payment or pending authorization, but the account does not become Pro:\n\n  * Pro subscription not activated after successful payment, no invoice in Billing\n  * Payment Processed but PRO Subscription Not Activated\n  * Money was cut out, but the Pro subscription is not activated\n\n\n\nThis may be a separate issue from the checkout page not appearing. It could be an authorization hold, a failed capture, a delayed activation, or a mismatch between the payment provider and Hugging Face Billing.\n\n### 4. Card / country / recurring-payment restrictions\n\nHugging Face’s official Billing documentation says that cards should support:\n\n\n    3D Secure authentication\n    Recurring online payments\n\n\nIt also says that **credit cards issued in India are not currently supported** :\n\n  * Hugging Face Billing documentation\n\n\n\nSo, for India-issued cards, there is an official card-issuing-country explanation.\n\nFor Mexico, I did not find a similar official statement.\n\n## Possible explanations\n\nBased on the public reports, this could be one of several things:\n\n  * a checkout-session preparation problem;\n  * a temporary Hugging Face website/payment-provider issue;\n  * a browser/session/cookie problem;\n  * a VPN/proxy/geolocation mismatch;\n  * a Stripe/payment-provider setup issue;\n  * a card that does not support 3D Secure;\n  * a card that does not support recurring international online payments;\n  * a debit/prepaid/virtual/wallet-backed card problem;\n  * a card-issuing-country restriction;\n  * or a pending authorization that did not become an activated Pro subscription.\n\n\n\n## Details that may help Hugging Face investigate\n\nIf you contact Hugging Face, it may help to include:\n\n\n    Hugging Face username: <hf_username>\n    country of access: <country>\n    billing country: <country>\n    card issuing country: <country>\n    browser and version: <browser_and_version>\n    operating system: <operating_system>\n    exact error message: <error_message>\n    time of attempt: <timestamp_and_timezone>\n    VPN/proxy used: <yes_or_no>\n    does the Pro option appear: <yes_or_no>\n    does checkout start: <yes_or_no>\n    does Billing show an invoice: <yes_or_no>\n    does the bank show pending authorization or posted charge: <pending_or_posted_or_none>\n\n\nFor this kind of website / Pro checkout / payment-flow issue, I have heard that `website@huggingface.co` may be the safer contact address to try right now. If Hugging Face staff has a better routing address for Pro payment-flow issues, please correct me.\n\n## Current guess\n\nI would not assume this is definitely Mexico-specific.\n\nThe public evidence seems stronger for a general Pro checkout/payment-flow problem, card capability issue, card-issuing-country issue, or payment-provider/session preparation issue.\n\nThe clearest documented country/card case I found is India-issued cards. For Mexico, I only found the user report, not an official restriction notice.",
  "title": "Hola desde México cómo puedo tener suscripción a hugging face pro. no me da la opción. no se realiza"
}