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  "path": "/t/pro-subscriber-service-completely-unusable-constant-internal-server-errors/174631#post_3",
  "publishedAt": "2026-03-26T12:50:25.000Z",
  "site": "https://discuss.huggingface.co",
  "textContent": "Hi there,\n\nReally sorry to hear you’ve been dealing with this it’s understandably frustrating, especially as a Pro subscriber expecting reliable access.\n\nA few things to help clarify and (hopefully) move this forward:\n\n**1. Status page vs real-world issues**\nThe status page usually reflects **system-wide outages** , but it doesn’t always capture **regional issues, account-specific problems, or partial service disruptions**. So it’s possible for things to appear “operational” while some users (or regions like parts of the EU) are still experiencing errors.\n\n**2. Internal Server Errors during generation**\nWhat you’re describing—failures mid-generation across multiple models—can sometimes be caused by:\n\n  * Temporary backend instability or load issues\n\n  * Region-specific routing problems\n\n  * Account/session-related glitches (especially after plan changes or renewals)\n\n\n\n\nSince you’ve already tried different browsers and cleared cache, it likely isn’t a local issue on your end.\n\n**3. Quota being used on failed requests**\nYou’re right to flag this—failed generations _shouldn’t_ meaningfully impact your usage. If they are, that’s something support definitely needs to review and potentially **credit back**.\n\n**4. What to do next (important)**\nAt this point, the best step is to **contact official support directly** with details so they can investigate your account:\n\nInclude:\n\n  * Approximate timestamps of failed requests\n\n  * Models you were using\n\n  * Screenshots or error messages (if possible)\n\n  * Confirmation that it’s happening across browsers/devices\n\n\n\n\nThis helps them trace logs and identify whether it’s a backend or account-specific issue.\n\n**5. On Pro plan expectations**\nI understand your concern here. While Pro plans generally provide **priority access and higher limits** , they don’t guarantee zero downtime. That said, repeated failures like you’re describing especially over multiple days are not typical and should be addressed.",
  "title": "Pro subscriber - service completely unusable, constant Internal Server Errors"
}