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Pro subscriber - service completely unusable, constant Internal Server Errors

Hugging Face Forums [Unofficial] March 26, 2026
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Hi, I’m a paying Pro subscriber and for the past two days, I haven’t been able to use inference or test any models without getting Internal Server Errors. Every generation attempt fails mid-process. I’ve tried different models, cleared cache, different browsers, same result every time. Your status page says everything is operational, which clearly isn’t the case. Looking through this forum, I can see I’m far from the only Pro subscriber experiencing this. There are dozens of threads from paying users who suddenly can’t use what they’re paying for , models stop working overnight, quota gets eaten by failed generations, and the documentation on what Pro actually includes is intentionally vague. At this point it’s hard not to see a pattern. People subscribe to Pro expecting a working service, and instead they get the same errors as free users with no clear communication or resolution. I need this fixed or at the very least a clear explanation of what’s going on. I’m based in the EU, and if this continues, I’ll be reaching out to consumer protection authorities, as I’m not receiving the service I’m paying for. Thanks.

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