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  "path": "/money/lloyds-bank-of-scotland-and-halifax-issue-payments",
  "publishedAt": "2026-04-10T07:54:41.000Z",
  "site": "https://www.gbnews.com",
  "tags": [
    "Major bank to close dozens of branches in May and June 2026 - full list here",
    "Major bank confirms major compensation news after 500,000 customers hit by app 'defect'",
    "Lloyds Bank under fire as MPs demand answers after customer transactions EXPOSED by IT glitch",
    "The GB News Editorial Charter"
  ],
  "textContent": "\n\n\nLloyds Banking Group has paid more than £139,000 in goodwill compensation after a technical fault allowed some customers to view other people’s banking transactions.\n\nThe group confirmed to the Treasury Committee that around 3,625 customers have received payments, averaging about £40 each.\n\n###\n\n\n\n\nThe issue affected users across Lloyds, Halifax and Bank of Scotland on March 12.\n\nThe bank said there is no fixed compensation amount, with each case assessed individually under its policy for distress and inconvenience.\n\n###\n\n\n\n\nTRENDING\n\nStories\n\nVideos\n\nYour Say\n\n###\n\n\n\n\nLloyds Banking Group said up to 447,936 customers who viewed their transaction history during the incident may have seen another person’s payment details or had their own data displayed to others.\n\nIt added that up to 114,182 customers accessed detailed transaction information during the glitch.\n\nJasjyot Singh, chief executive of consumer relationships at Lloyds Banking Group, said the issue was caused by a software defect introduced during an overnight IT update.\n\nMr Singh said customers began receiving notifications through their banking apps from March 24 informing them of the potential data exposure.\n\n###\n\n\n\n\n###\n\n\n\n\n###\n\n\n\n\nThe bank said it has found no evidence that customers suffered financial losses as a result of the incident.\n\nHowever, it confirmed that goodwill payments have been issued where customers were directly affected.\n\nMr Singh said: \"We have not identified any financial loss for customers, but we will address any such claims promptly if they arise.\"\n\nReports from customers suggest payments have varied, with some receiving £25 and others £40 or £50 depending on individual circumstances.\n\n### LATEST DEVELOPMENTS\n\n\n\n\n  * Major bank to close dozens of branches in May and June 2026 - full list here\n  * Major bank confirms major compensation news after 500,000 customers hit by app 'defect'\n  * Lloyds Bank under fire as MPs demand answers after customer transactions EXPOSED by IT glitch\n\n\n\n###\n\n\n\n\n###\n\n\n\n\nLloyds Banking Group said accepting a goodwill payment would close a complaint case but would not affect customers’ statutory rights.\n\nCustomers who believe they were affected have been advised to contact their bank directly and provide details of how the incident impacted them.\n\nIf complaints are not resolved, customers can escalate the matter through formal channels on the Lloyds, Halifax or Bank of Scotland websites.\n\nUnresolved cases can be referred to the Financial Ombudsman Service if a response is not received within eight weeks.\n\nThe incident has raised concerns about data security and system resilience within major banking institutions.\n\n###\n\n\n\n\n\n\n\n\n\n\n**Our Standards: The GB News Editorial Charter**",
  "title": "Lloyds, Bank of Scotland and Halifax issue £40 payments to over 3,500 app users — are you eligible?"
}