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  "path": "/2026/04/30/nearly-half-of-it-support-requests-now-happen-after-hours/",
  "publishedAt": "2026-04-30T12:06:04.000Z",
  "site": "https://dataconomy.com",
  "tags": [
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    "support"
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  "textContent": "A new report reveals nearly half of IT tickets now arrive after hours in the ‘ghost shift’, straining hybrid teams and slowing response times.",
  "title": "Nearly half of IT support requests now happen after hours"
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