VEHICLE MANAGEMENT SYSTEM AND VEHICLE MANAGEMENT METHOD

A vehicle management system includes a vehicle cabin interior information acquisition unit, acquiring vehicle cabin interior information indicating a situation in a vehicle cabin of a vehicle, a dirt factor element recognition unit recognizing a dirt factor element related to dirt in the vehicle cabin based on the vehicle cabin interior information acquired by the vehicle cabin interior information acquisition unit, and a vehicle cleaning handling unit transmitting vehicle cleaning information about cleaning of the vehicle to a user terminal or a maintenance management server when the dirt factor element recognition unit recognizes the dirt factor element, the user terminal being used by a user of the vehicle, the maintenance management server managing maintenance of the vehicle.