VEHICLE REMOTE ASSISTANCE SYSTEM, VEHICLE REMOTE ASSISTANCE SERVER, AND VEHICLE REMOTE ASSISTANCE METHOD

A vehicle remote assistance system (1) including: a remote assistance example database (4) in which a past assistance request situation and a remote assistance content made by a remote operator are stored in association with each other, and a server (10). The server (10) is configured to, upon receipt of a remote assistance request from an autonomous vehicle (2), determine whether or not a remote assistance request situation of the autonomous vehicle (2) is similar to the past assistance request situation stored in the remote assistance example database, based on a position of the autonomous vehicle (2) transmitting the remote assistance request and an external environment around the autonomous vehicle (2); and the server (10) is configured to, when the server (10) determines that the remote assistance request situation is similar to the past assistance request situation, transmit the remote assistance content corresponding to the past assistance request situation to the autonomous vehicle (2) in substitution for the remote operator.