AUTOMATED WORK TICKETING AND TRIAGE

The disclosed technology provides solutions for improving work ticketing triage and in particular, for improving the triage of work orders for detected failure events (or predicted failure events) for a fleet of vehicles, such as a fleet of autonomous vehicles (AVs). In some aspects, a process of the disclosed technology can include steps for receiving field data, processing the field data to identify two or more potential failure events associated with at least one AV from among one or more AVs, and automatically generating a work order for each of the two or more potential failure events. In some aspects, the process can further include steps for calculating a dynamic priority number for each of the two or more potential failure events and sorting the work orders based on the dynamic priority. Systems and machine-readable media are also provided.