{
  "$type": "site.standard.document",
  "description": "The concepts include a user support system in the form of a microphone, a visual display arranged in a vehicle cabin, and a controller. The controller includes an instruction set that is executable to receive, via the microphone, a voice-based request from a user, and employ a virtual assistant to…",
  "path": "/patents/1360970",
  "publishedAt": "2024-03-21T00:00:00.000Z",
  "site": "at://did:plc:oql6ds5vnff4ugar6rruliwd/site.standard.publication/3mn3ohu7oxx5w",
  "tags": [
    "B60R16/0373",
    "GM GLOBAL TECHNOLOGY OPERATIONS LLC"
  ],
  "textContent": "The concepts include a user support system in the form of a microphone, a visual display arranged in a vehicle cabin, and a controller. The controller includes an instruction set that is executable to receive, via the microphone, a voice-based request from a user, and employ a virtual assistant to determine a user interaction in real time and to determine a specific intent for the voice-based request, including capturing metadata. A user interaction routine determines a user interaction parameter associated with the virtual assistant based upon the voice-based request from the user. A user sentiment analysis routine determines a user satisfaction parameter associated with the virtual assistant based upon the voice-based request from the user. The controller responds in real-time to the voice-based request based upon the user satisfaction parameter and the user interaction parameter that are associated with the virtual assistant.",
  "title": "SYSTEM AND METHOD FOR A VOICE-ACTIVATED USER SUPPORT SYSTEM"
}