AUTONOMOUS VEHICLE REMOTE ASSISTANCE MANAGEMENT

Aspects of the subject technology relate to systems, methods, and computer-readable media for managing remote assistance for an autonomous vehicle. A request for remote assistance can be received from an autonomous vehicle (AV). A priority for ranking the AV in a queue can be determined based on the request for remote assistance. The AV can be ranked in the queue based on the determined priority. The AV can be matched to a remote assistance advisor through rules-based matching according to a position of the AV in the queue. Communication between the remote assistance advisor matched to the AV can be facilitated.