Airbnb Hosts Don't Want to Talk to Guests Anymore, Are Outsourcing Messages to AI

An industry of tech companies is now selling AI-powered chatbot services to Airbnb hosts which reply to guests on their behalf. 404 Media started looking into the companies after one Airbnb host used AI to communicate with their guests, and when the guests seemingly realized, they tricked the chatbot into instead providing a fairly detailed recipe for French toast.

Airbnb told 404 Media it does allow certain hosts to use tools that can reply on their behalf outside of a host’s typical hours, and 404 Media found several companies offering the tech, suggesting this host’s use of AI to talk to guests is not an outlier.

This post is for subscribers only

Become a member to get access to all content

Subscribe now